A few quotes from the interview to whet your appetite:
Whether you come at it from the gaming industry perspective or from the perspective of gaming sensibilities making their way into industry in general, at core is the fact that as we move from a world where we connect to the Web to one where we connect through and within it, the enriched communication and social interaction is changing how we live, work, and play.
In the services-driven, information-age economy, the need for collaborative cocreation of new offerings at the edge of the enterprise is becoming increasingly important. This in turn raises the question whether the bureaucracy that was created to optimize efficiency in the industrial age is the best enterprise governance system to drive innovation and creativity in the information age
I believe that as we become further immersed in the information age, it will become increasingly important to invoke play into daily work to cut through the routine and mundaneness associated with many analyst-type roles. We are already seeing this pop up in different industries where gaming techniques and incentive schema are being applied for everything from recognizing and naming craters on a newly identified planet to coming up with a commercial spacecraft.
To read the whole interview you can read it here.